Service/ Support Engineers International (m/f/d)

Aufgaben

Tasks:
- Install, maintain, inspect and troubleshoot medical equipment
- Deliver clinical applications trainings to commercial / service partners and end users
- Deliver clinical case support to end users
- Document and manage all relevant customer activities within the ticketing system
- Troubleshoot product issues at customer sites and identify any product usability issues
- Communicate customer feedback to the corresponding departments within the company
- Document complaints according to QMS processes
- Install software updates and perform applicable documentation and trainings as requested by the QMS
- Provide service reports on a timely manner

Qualifikation

*Bachelor of Science Degree in Biom. Engineering or similar
*No travel restrictions
*Fluent in German and English
*Prior knowledge or experience in the Cardiology & Electrophysiology field is an asset
*Prior knowledge or experience as a Clinical Application Specialist is an asset
*Prior knowledge or experience working with software for medical equipment applications is an asset
*Basic tec. skills with an ability to do routine troubleshooting and networking
*Proven analytical and problem solving skills
*Flexibility to manage an irregular travel schedule and even on a short notice
*Ability to work with the multidisciplinary hospital teams
*Proven strength in strong customer service skills

Benefits

* Interesting and challenging tasks in an international team
* High personal responsibility, flat hierarchies and short decision-making paths
* Full time position in an attractive work environment with flexible working time
* Company car, also for private use

Weitere Angaben

Angaben zum Unternehmen

Unternehmensbeschreibung
Als erfolgreiches Traditionsunternehmen entwickelt, produziert und vertreibt Schwarzer Cardiotek mit einer erfolgreichen Marktpräsenz von über 70 Jahren innovative, technologisch ausgereifte Geräte und Software für die medizinische Diagnostik mit dem Schwerpunkt interventionelle Kardiologie.

Unternehmensgröße
21-50 Mitarbeiter

Branchen
Großhandel mit pharmazeutischen, medizinischen und orthopädischen Erzeugnissen, Herst. von medizinischen Geräten, Herstellung von Bestrahlungs- und Elektrotherapiegeräten und elektromedizinischen Geräten