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07.09.2019

Anstellungsart

Vollzeit

Art der Bewerbung

per Email

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vollständige Bewerbung
mit Lebenslauf

Kontakt

eKomi Deutschland GmbH
Markgrafenstraße 11
10969 Berlin

Einsatzort:

Berlin

Bei Rückfragen

Aykhan Abbaszade
+4915120914437

Link zur Homepage


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100

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Since 2008, eKomi supports businesses via a web-based Social Commerce solution, to proactively collect product, customer reviews, and seller ratings from real customers.

Technical Support Agent (2nd Level Support, German-speaking, m/w/d)

07.08.2019

Aufgaben

As a Technical Support Agent you take on a variety of tasks where you will be expected to
support, troubleshoot and resolve technical issues relating to our products and solutions.
You will work closely with various international teams within the company, including 1 st
Level Support Agents and 3 rd Level Developers, Project Management and the On-boarding.
Work closely with our 1st level agents
Perform in-depth troubleshooting
Support Google Integration / Troubleshoot minor SEO issues
Migrate existing solutions
Escalate unresolved issues to the 3rd level support team as necessary

Qualifikation

Good problem-solving skills
Technical mindset
Ability to comply with tight deadlines, understand flows and provide creative technical solutions
Excellent communication skills in both German and English (min. C2 level on each)
Ability to work independently and proactively
Ability to adapt to a dynamic environment
Qualification in the IT field or related technical discipline preferred
2-3 years of experience in technical support or similarly technical role
Basic knowledge of MySQL
A basic understanding of HTML and Javascript
Knowledge of PHP & regular expressions
Familiarity with JIRA / Zendesk
Basic knowledge of popular shop systems such as Magento, Shopware, and OXID.

Benefits

Working for an international German company - Google Partner and a career at eKomi, a leading SaaS player with a company culture second-to-none
Possibility to attend events, e-commerce exhibitions and startups trade shows
An attractive salary package including interesting compensation & benefits
Ability to work remotely in case of emergencies
Working with world-class brands who love our solutions that help them be successful
A dynamic environment in a rapidly growing and well-established organization
Exposure to senior management, steep learning curve guaranteed
You can shape your career and make this move the best of your career yet

Weitere Angaben

Sprachkenntnisse: Deutsch - Englisch
Beginn:
Dauer:
Vergütung:
Anzahl der Plätze:

Angaben zum Unternehmen

Unternehmensbeschreibung


Unternehmensgröße
101-250 Mitarbeiter

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