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27.05.2019

Anstellungsart

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Kontakt

Accenture Ireland
3 Grand Canal Plaza
D04 EE70 Dublin 4

Einsatzort:

Hamburg

Bei Rückfragen

Erasmia Velli
+420225070339

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International opportunities in Lisbon and Dublin. Exceptional consultative sales, coaching, and client service skills; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

SMB Customer Experience Associate

27.02.2019
Accenture - Hamburg
Marketing, Telekommunikation

Aufgaben

Responsibilities:

• Provide consultative advice to small and medium-sized businesses (SMBs) to help them grow their businesses across multiple channels - chat, email and phone
• Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain
• Demonstrate the value of our SMB advertising solutions
• Provide pre and post-sales education for all self-service products
• Responsible for helping SMB clients drive results via their marketing campaigns through consultation, education, and support
• Provide product and tool advice to improve clients’ experience and drive higher product adoption and spend.

Qualifikation

• Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
• Focus on delighting SMB clients by driving the right product adoption for the right client
• Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
• Sales aptitude; exhibiting ability to empathize with customer and meet targets
• Ooze consultative selling and customer empathy all the time
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions

Benefits

Explore a different range of employee benefits: relocation package and digital training opportunities

Weitere Angaben

Sprachkenntnisse: English
Beginn:
Dauer:
Vergütung:
Anzahl der Plätze: 5

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